01The agreement
These Terms of Service ("Terms") form a legally binding agreement between you and Matrixe Zone ("we", "us", "our") for the use of our website at matrixe-zone.com, our content, and any services we provide.
If you engage us for a paid service, the agreement also includes a signed Statement of Work (SOW) describing scope, deliverables, fees, and timelines. If anything in the SOW conflicts with these Terms, the SOW wins for that engagement only.
By using our website or signing an SOW, you confirm you've read and agreed to these Terms. If you don't agree, please don't use our services.
02Our services
We provide marketing, growth, and AI-automation services across seven practice areas: SEO, AEO, Google Ads, Meta Ads, Web Design, Web Development, and AI Automation. Specifics — what's in scope, what's out, what we'll deliver and when — are agreed in writing per engagement.
We reserve the right to:
- Decline engagements that fall outside our expertise or values.
- Use AI tools and automation as part of our delivery — always under senior strategist oversight.
- Update the website, this page, and our service descriptions over time.
- Suspend the website temporarily for maintenance, security, or upgrades.
03Engagement scope
Scope of work
Each engagement starts with a signed SOW that defines deliverables, success metrics, timelines, and out-of-scope items. We work iteratively — if you want to change scope mid-engagement, we'll send a Change Request with revised timeline and fees.
Your responsibilities
- Provide timely access to systems, data, and stakeholders we need to do the work.
- Designate a single decision-maker to approve work and unblock decisions.
- Review deliverables within agreed turnaround windows. Silence past 5 business days = approval.
- Pay invoices on time per the schedule in your SOW.
Our responsibilities
- Deliver the agreed scope to the standard a senior practitioner in our field would deliver.
- Communicate proactively about delays, risks, or changes to scope or timeline.
- Maintain confidentiality and data-protection standards as set in our Privacy Policy.
- Hand over all working files and access at the end of the engagement.
04Fees & payment
Fees, billing schedule, and currency are agreed in your SOW. Default terms unless overridden:
- Retainers — invoiced on the 1st of each month, payable within 14 days.
- Project fees — typically 50% on signing, 50% on delivery, milestone-based for projects over $25,000.
- Currency — invoiced in USD or EUR by default; INR available for India-based clients.
- Taxes — fees are exclusive of VAT, GST, and any applicable sales/withholding taxes.
- Late payment — interest at 1.5% per month or the maximum permitted by law, whichever is lower. We may suspend work if invoices are over 30 days past due.
- Expenses — pre-approved out-of-pocket expenses (ad spend, software licenses, travel) are billed at cost with no markup, supported by receipts.
05Intellectual property
What you own
On full payment of invoices, you own all final, custom-made work product we deliver under an SOW — copy, designs, code, campaign assets — for use in your business worldwide, in perpetuity. We assign all rights to you in writing on request.
What we own
We retain ownership of:
- Pre-existing tools, frameworks, methodologies, and templates we bring to the engagement.
- Our internal tooling, code libraries, AI agents, and automation workflows.
- De-identified, aggregated learnings — performance benchmarks, pattern recognition — used to improve our services for all clients.
You receive a non-exclusive, perpetual, royalty-free licence to use our pre-existing materials only as embedded in the deliverables we provide.
Third-party assets
Stock images, fonts, plugins, or other licensed assets we incorporate are licensed under the licence terms of their respective providers. We'll flag these in your SOW.
Portfolio rights
Unless your SOW says otherwise, we may showcase the work — including your name, logo, and the metrics you've publicly shared or pre-approved — in our portfolio, case studies, and marketing materials. NDAs override this. You can opt out at any time by emailing us.
06Confidentiality
Both parties agree to treat each other's non-public information — strategies, financials, customer data, code, processes — as confidential, and to use it only for performing the engagement.
Standard exclusions apply: information that's publicly available, independently developed, or rightfully received from a third party.
Mutual NDAs are available on request before the first call. We've also signed enterprise-grade DPAs and security questionnaires for publicly listed clients — ask if you need one.
07Warranties
We warrant that:
- We have the authority to enter this agreement.
- Our services will be performed with the skill and care a senior professional in our industry would apply.
- Our deliverables won't knowingly infringe any third party's intellectual property.
- We comply with applicable data-protection laws when handling personal data — see our Privacy Policy.
What we don't warrant: we do not guarantee specific business outcomes — rankings, traffic numbers, conversion rates, ROAS, revenue. Marketing depends on too many variables outside our control (your product, market, competitors, ad-platform algorithm changes, macroeconomic conditions). We aim for the targets in your SOW and we tell you the truth about progress against them.
Except as expressly stated, our services are provided "as is" without further warranties, express or implied, to the maximum extent permitted by law.
08Limitation of liability
To the maximum extent permitted by law:
- Neither party is liable for indirect, incidental, consequential, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — even if advised of the possibility.
- Our total aggregate liability under any engagement is capped at the fees paid by you to us in the 12 months preceding the claim.
- Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, death, personal injury, or any liability that cannot be limited by applicable law.
09Indemnification
You'll indemnify us against third-party claims arising from your products, your services, content you provide us, or your use of our deliverables in ways that violate applicable law. We'll indemnify you against third-party IP-infringement claims arising from our deliverables — provided you notify us promptly, give us control of the defence, and reasonably cooperate.
10Termination
Either party may terminate an engagement:
- For convenience — with 30 days' written notice. You pay for work performed up to the termination date plus any committed costs that can't be cancelled.
- For cause — immediately if the other party materially breaches and fails to cure within 14 days of written notice.
- For insolvency — immediately if the other party becomes insolvent, files for bankruptcy, or ceases business.
On termination we'll deliver everything completed and paid for, return your data, and delete copies from our systems within 30 days (subject to legally required retention). Provisions that should survive termination — confidentiality, IP, payment of accrued fees, liability, governing law — survive termination.
11Governing law & disputes
These Terms are governed by the laws of India, excluding conflict-of-law rules. Any dispute will first go to good-faith negotiation between principals on both sides for at least 30 days.
If unresolved, disputes will be settled by binding arbitration under the Arbitration and Conciliation Act, 1996 of India, seated in Bangalore, in English, by a single arbitrator. Either party may seek injunctive relief in any court of competent jurisdiction for IP or confidentiality breaches.
Nothing in this section restricts consumer rights you may have under mandatory local laws.
12General terms
- Entire agreement — these Terms plus your SOW are the complete agreement, superseding any prior discussions.
- Severability — if any clause is unenforceable, the rest stands.
- No waiver — failure to enforce a right isn't a waiver of it.
- Force majeure — neither party is liable for failures caused by events beyond reasonable control (war, natural disaster, internet-wide outage, government action).
- Assignment — neither party may assign without the other's consent, except to a successor in a merger or acquisition.
- Notices — formal notices to info@matrixe-zone.com with the subject line "Legal notice" are deemed received the next business day.
- Independent contractor — we're an independent contractor, not your employee, partner, joint venturer, or agent.
13Contact
Questions about these Terms, contract negotiations, or formal legal notices — email info@matrixe-zone.com with subject "Legal". We'll route to the right person and reply within 1 business day.
For our full registered details, see the Imprint.